Absolutely, your visit means a lot to us! We love welcoming walk-ins whenever possible. However, just a heads-up, for piercing services, we can accommodate walk-ins if time allows and there are no conflicting appointments during your visit. Walk-ins operate on a first-come, first-served basis.
To secure a spot at JuLhead, simply check out the ‘Appointments’ tab for available services. We allocate a generous 30 minutes for each appointment, ensuring you have plenty of time to ask questions and select your perfect jewelry. Additionally, if you’re interested in styling and multiple piercings (more than 4 services), we’ve reserved a special 1 1/2-hour slot just for you. Unfortunately, we can only accept appointments through our website and do not schedule via phone. However, feel free to reach out to us using the chat bubble on the right-hand side of the page if you need further assistance.
Thank you immensely for your understanding and cooperation!
We apologize for the inconvenience caused by our inability to answer your call.
We realize that getting a piercing can be a nerve-wracking experience, and the sound of a ringing phone can add to the stress and create an anxious feeling. Moreover, it can disrupt an enjoyable experience.
To ensure a comfortable and hassle-free environment for our clients, we encourage everyone to send us a message. This will enable us to assist you with minimal interruptions and provide the necessary support to make the process as smooth as possible.
We do not perform piercings on individuals under the age of 18. Our services are only available to adults who are 18 years or older.
The purpose of the deposit is to reserve your selected time frame and the services you require. It will be credited towards your final total and will not be forfeited unless you violate our Appointment Policy. This includes cancelling within less than a 24-hour notice, arriving more than 10 minutes late, or failing to show up altogether. Let's say, for example, that Client A wants to get a pair of Lobe piercings with simple starter studs at $80 each, which adds up to a total of $160+tax. Their deposit will be used to reduce the final total accordingly. Similarly, Client B selects a pair of starter studs for Lobes and a showpiece for their Helix, and the final total will depend only on the JuLry price and tax, with their deposit being deducted from the final amount. Essentially, the deposit serves as a guarantee that you will keep your appointment, as no one likes to be stood up.
We acknowledge that unexpected events can arise, hindering your ability to make it to your appointment. Nevertheless, because of our appointment-only services, canceling without sufficient notice would prevent us from booking another appointment for someone else in that time slot. Hence, we strongly urge our clients to be serious and committed to their appointment. We value our time and staff as much as we value our clients, and we have operational costs to cover, as well as our staff's welfare to consider. Thank you for your understanding.
The short answer is no. Oftentimes, jewelry purchased from a store may not be suitable for initial piercings. For us to pierce you, we need to know the exact type of material, company, and mill certifications. We feel most comfortable using pieces purchased directly from us in the past or during a future visit and from companies we currently carry such as BVLA, Modern Mood, Pupil.Hall, Junipurr, Buddha Jewelry, Body Gems, Norvoch, Quetzalli, Regalia, and LeRoi.
In addition, many pieces of jewelry are hand-made and may break during the sterilization process. We would be devastated if we damaged a piece of jewelry that has sentimental value to you.
Looking for the perfect gift for the jewelry aficionado or piercing enthusiast in your life? JuL head offers gift cards in any denomination, allowing your loved one to choose the jewelry and/or piercing they’ve been dreaming of. Kindly note, our gift cards are exclusively sold in-studio and are not available online.
Our studio provides a lifetime repair warranty for all purchased jewelry. In the rare event of issues such as lost gemstones, broken pins, or threads, please reach out to us, and we will be more than happy to assist you. The buyer is responsible for shipping costs, but repair costs are covered. However, please note that our lifetime repair policy only applies to repairs and does not include loss. To be eligible for the warranty, the jewelry must be purchased directly from us.
We understand that losing a piece of JuLry can be disappointing. While we are unable to provide coverage for lost pieces, we genuinely care about your experience. To avoid such situations, we kindly recommend regularly checking your JuLry to ensure the pin end is securely fastened or the threaded part is tightly screwed on. If you ever have any concerns about maintaining a secure fit or preventing loss, please don't hesitate to reach out to us. Although our studio policy doesn't cover lost JuLry, we would be delighted to help you reinstall the piece if you happen to find it. For more information, please visit our "Shop" page: https://julhead.com/shopand review our Product Policy. Our aim is to provide the best possible assistance to our valued customers.
Shipping:
We’re thrilled to send our jewelry collection directly to you. Upon placing an order, you acknowledge and agree to our policies, terms, and conditions. Kindly note, once your jewelry is picked up by the courier and in transit, JuLhead is no longer responsible for it. Should any issues arise with your shipment or delivery, it becomes your responsibility to contact the carrier for resolution or to file a claim.
Upon completion of your order, we’ll ship it within 1-2 business days. If your order contains backordered item(s), we offer two options for fulfillment:
1. Hold the entire order and ship it as one package upon the backordered item’s arrival.
2. Promptly ship the in-stock items. Subsequently, when the backordered item becomes available, we’ll send it separately and issue a second shipment invoice.
International Shipping:
Excitingly, we provide international shipping, with terms and conditions applicable. Please note that postage may fluctuate due to unforeseen circumstances, potentially resulting in a different shipping cost. Any overpayment on shipping costs will be refunded to you. Understand that shipping costs depend on factors like destination country, chosen carrier, and distance from the United States, and these costs may change without notice.
We currently ship to North and Central America, most of Europe and Asia, and Oceania, subject to USPS restrictions. Please note this list is subject to change at our discretion.
Customs and Duties:
For international orders, you (the buyer) are responsible for any customs or duties incurred. Additionally, you must handle any customs clearance requirements in your destination country. We do not assume responsibility for clearance or communication with customs offices.
Online Store Terms:
By accepting these Terms of Service, you confirm you are of legal age in your state or province or have obtained consent from any minor dependents to use our site. Violation of these terms may result in termination of our services. We reserve the right to refuse service, and our services cannot be resold, reproduced, or exploited without written permission.
Accuracy:
We may refuse orders, request product returns, or limit quantities per person or household. Ensure your account information is accurate and promptly update it as necessary. Please note we are not liable for address errors; therefore, monitor and notify us of any issues.
Errors, Inaccuracies, and Corrections:
Occasionally, our site may contain errors or inaccuracies. We reserve the right to correct such issues, including product descriptions, pricing, and availability, without prior notice. We are not obligated to update all information on our site.
Changes to Terms of Service:
Current Terms of Service can be reviewed on our website. We reserve the right to update or change these terms at our discretion, and your continued use of our website or services implies acceptance of any changes.
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